Cancellation & Refund Policy

Cancel by phone or email up to 24 hours before starting and you pay nothing. If you let us know later, we may charge for materials that were already purchased for you, as long as they are in the quote.

You can change the date at no cost. We offer you the first available slot on a business day.

We refund all the money if we cancel, if we cannot do the agreed work, or if the result does not match the quote and we cannot fix it within a reasonable time.

• If you cancel with more than 24 hours' notice, we refund any deposit paid
• If you cancel with less than 24 hours' notice, the deposit is not refunded
• If the work is already done and you are not satisfied, we will redo it or refund the amount

1. Write to us via WhatsApp or email stating your name and the appointment date
2. We confirm the cancellation and the amount to be refunded
3. The refund is made by bank transfer within 5 days

Refunds are processed within 5 to 7 business days from confirmation.

You can write to us at [email protected] or call us at +34 93 203 34 03 during Mon-Thu 07:30-16:15, Fri 07:30-14:45, Sat 09:00-13:30. We answer all inquiries within one business day.

Merchant

Sakolo Servicios Integrales S.L.

Registered address

Calle de Viladomat, 12, 08015 Barcelona, España

Email

[email protected]

Phone

+34 93 203 34 03

Working hours

Mon-Thu 07:30-16:15, Fri 07:30-14:45, Sat 09:00-13:30

Registration

CIF: B-78530789